Terms of Service

RAY Accounting Group provides professional accounting, taxation, bookkeeping, business advisory, and related financial services to individuals and businesses primarily in the Western Sydney region.

Our services include but are not limited to:

• Individual and business tax return preparation
• Bookkeeping and financial record maintenance
• Business registration and structure advice
• GST and BAS preparation and lodgment
• SMSF auditing services
• Business advisory and consulting
• Cloud accounting setup and training

Clients are responsible for:

• Providing complete, accurate, and timely information required for our services
• Maintaining proper records and documentation as required by law
• Informing us of any changes in circumstances that may affect our services
• Paying fees in accordance with our agreed terms
• Reviewing all documents before signing and asking questions about anything unclear

RAY Accounting Group operates in accordance with:

• Australian accounting standards and practices
• Tax Practitioners Board regulations
• ASIC requirements for SMSF auditing
• Professional codes of conduct and ethics
• Continuing professional development requirements

Our fees are based on the complexity and time required for each engagement. Fee estimates will be provided before commencement of work where possible.

• Fees are generally payable upon completion of work or as agreed
• Payment terms are typically 30 days from invoice date
• Interest may be charged on overdue accounts
• We reserve the right to withhold documents until fees are paid

We maintain strict confidentiality of all client information in accordance with professional standards and privacy legislation. Client information will only be disclosed:

• With your written consent
• When required by law or regulatory authorities
• To other professionals working on your behalf (with your consent)
• In accordance with our Privacy Policy

While we exercise professional care and skill in providing our services, our liability is limited to the extent permitted by law:

• Our liability is limited to the fees paid for the specific service
• We are not liable for consequential or indirect losses
• We maintain professional indemnity insurance
• Claims must be notified within 12 months of discovery

All intellectual property, including reports, advice, and recommendations prepared by us remain our property. Clients receive a license to use materials for their intended business purposes.

Either party may terminate our engagement with reasonable notice. Upon termination:

• All outstanding fees become immediately payable
• We will return client documents upon request and payment of fees
• Confidentiality obligations continue indefinitely
• We may retain copies of documents for our records

Any disputes will be resolved through:

• Initial discussion between the parties
• Mediation if direct negotiation fails
• Final resolution through Australian courts if necessary

We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes. We will notify clients of material changes to these terms.