Privacy Policy
At RAY Accounting Group, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
Last updated: December 2024
We implement appropriate security measures to protect your personal information.
We are clear about what information we collect and how we use it.
Your information is kept confidential in accordance with professional standards.
You have rights regarding your personal information and how it is used.
We collect personal information necessary to provide our accounting and financial services. This may include:
Personal Details:
- Name, address, phone numbers, email address
- Date of birth and identification documents
- Tax File Number (TFN) and Australian Business Number (ABN)
- Bank account details and financial information
Business Information:
- Business registration details and structure
- Financial records and transaction data
- Employee information for payroll services
- Insurance and superannuation details
Website Information:
- IP address and browser information
- Pages visited and time spent on site
- Contact form submissions and enquiries
We use your personal information to:
- Provide accounting, tax, and business advisory services
- Prepare and lodge tax returns and other regulatory documents
- Communicate with you about our services and your account
- Comply with legal and regulatory obligations
- Improve our services and website functionality
- Send you relevant information about tax and business matters
- Verify your identity and prevent fraud
We may disclose your personal information to:
- Government agencies (ATO, ASIC, Centrelink) as required by law
- Other professional service providers working on your behalf
- Banks and financial institutions for payment processing
- Cloud service providers that assist in delivering our services
- Professional indemnity insurers if required
- Legal advisors when necessary for legitimate business purposes
We will only disclose information with your consent or as required by law. We do not sell your personal information to third parties.
We implement appropriate security measures to protect your personal information:
- Secure cloud storage with encryption
- Password protection and multi-factor authentication
- Regular security updates and system monitoring
- Staff training on privacy and security procedures
- Physical security of paper records
- Secure disposal of sensitive documents
We retain your personal information for as long as necessary to:
- Provide ongoing services to you
- Comply with legal and regulatory requirements
- Resolve any disputes or claims
- Meet our professional obligations
Generally, we retain client records for at least 7 years after the completion of our services, in accordance with professional standards and legal requirements.
Under the Privacy Act, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate or incomplete information
- Make a complaint about our handling of your personal information
- Request information about how we handle your personal information
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze website usage and performance
- Remember your preferences and settings
- Provide relevant content and services
You can manage cookie settings through your browser preferences.
We may use third-party services to help deliver our services, including:
- Cloud accounting software providers (Xero, QuickBooks, MYOB)
- Email and communication platforms
- Document storage and management systems
- Payment processing services
These providers have their own privacy policies and security measures. We ensure they meet appropriate privacy and security standards.
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Legal or regulatory requirements
- Technology and security measures
We will notify you of any material changes and post the updated policy on our website.
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:
Privacy Officer
RAY Accounting Group
Unit-2, 105 Wigram Street, Harris Park NSW 2150
Phone: +61 2 7204 9587 | +61 412 309 469
Email: vijaydantu@gmail.com
If you are not satisfied with our response to your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.